ALLPlayer – Terms of Service
ONLINE PURCHASE TERMS AND CONDITIONS
This website protects consumer rights. A consumer cannot waive rights granted under the Polish Consumer Rights Act. Any contractual provisions less favorable to the consumer than the provisions of that Act shall be null and void, and the relevant statutory provisions shall apply instead.
Accordingly, these Terms and Conditions are not intended to exclude or limit any consumer rights arising from mandatory provisions of law. Any doubts shall be interpreted in favor of the consumer.
In case of any discrepancy between these Terms and the applicable law, the statutory provisions shall prevail.
1. GENERAL PROVISIONS
1.1. The website is owned and operated by SaraAI sp. z o.o., Mełgiewska 7–9, office 122, 20-952 Lublin, Poland, VAT ID: PL9462688188, email:
1.2. These Terms and Conditions apply to both consumers and business users (except for section 11, which applies only to business customers).
1.3. The data controller of personal data processed in connection with these Terms is the Service Provider.
Personal data is processed for purposes and under conditions specified in the Privacy Policy published on the website. Providing personal data is voluntary.
Each person whose personal data is processed has the right to access, update, and correct their data.
Data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR).
1.4. Unless explicitly stated otherwise, all copyright and proprietary rights to the software and all its components belong to the Service Provider. The software is protected under copyright law, international copyright conventions, and other intellectual property regulations. Violation of these rights may result in civil or criminal liability.
1.5. Use or duplication of incomplete software or its modification by adding additional components is prohibited. Any modification constitutes a violation of copyright law and this agreement.
1.6. The software may not be rented, leased, or sublicensed by the Licensee.
1.7. Disassembly, decompilation, reverse engineering, or translation of the software code beyond what is permitted by law is strictly prohibited.
1.8. The Licensee must retain copyright notices on all copies of the software.
1.9. The software is provided “as is.” The Licensee assumes all risk associated with its use. The Service Provider and its distributors provide no warranties, express or implied, regarding the performance, quality, or suitability of the software for a particular purpose. The Service Provider is not responsible for any content played by the user.
1.10. The Service Provider and its distributors are not liable for any damages resulting from the use of the software, including loss of profits, data, or business information. The total liability of the Service Provider is limited to the amount paid by the Licensee for the software.
1.11. The Service Provider may offer automatic software updates but does not guarantee availability or frequency. Use of these features is at the Licensee’s own risk. The Service Provider reserves the right to discontinue automatic updates or introduce additional charges.
1.12. The software may connect to the Service Provider’s server to check for updates or download advertisements. No personal data (such as IP address, username, serial numbers, etc.) is collected — only statistical data like the number of program launches or ad views.
1.13. By contacting the Service Provider in any form, the Licensee authorizes the Service Provider and its subcontractors to process personal data to the extent necessary for contract performance. The Licensee consents to receive updates and news from the Service Provider, unless they object in writing.
1.14. These Terms do not exclude additional rights or obligations of the Licensee or the Service Provider unless expressly excluded herein.
2. CONTRACT CONCLUSION
2.1. A sales agreement between the Customer and the Service Provider is concluded upon placing an order via the online Order Form available on the website.
2.2. Prices shown on the website are in Polish zlotys (PLN) and include applicable taxes.
The Customer will be informed of the total price, including taxes and delivery costs, before confirming the order.
2.3. After placing an order, the Service Provider immediately confirms receipt and acceptance by sending an email to the Customer. The contract is concluded once the Customer receives this confirmation email.
2.4. The contract content is stored and secured in the Service Provider’s IT system, and a copy is sent to the Customer via email.
3. PAYMENT METHODS
3.1. The Service Provider offers the following payment options:
- Przelewy24 – according to available payment methods at https://www.przelewy24.pl
- PayPal – according to available methods at https://www.paypal.com/pl
3.2. Payments are processed via the selected provider in accordance with the Customer’s choice.
4. DELIVERY TERMS
4.1. Products are delivered electronically.
Delivery is made via email or through a unique download link (URL).
4.2. The Service Provider guarantees the functionality of the download link for at least 6 months from the date of delivery. Customers are encouraged to download and store the product during this period. If access is lost, the Customer may request a new link.
4.3. Electronic delivery is free of charge.
Delivery time: up to 10 hours from receipt of payment.
5. COMPLAINTS (WARRANTY CLAIMS)
5.1. The Service Provider is liable for defects in the product according to Polish Civil Code provisions.
5.2. Complaints may be submitted by email to
5.3. Customers are encouraged to include in their complaint:
- description and circumstances of the defect,
- preferred resolution (repair, price reduction, withdrawal),
- contact details.
The Service Provider will respond within 14 calendar days.
Failure to respond within this period means the complaint is considered justified.
6. OUT-OF-COURT DISPUTE RESOLUTION
Consumers can use alternative dispute resolution methods available through local consumer ombudsmen, consumer organizations, or the Office of Competition and Consumer Protection (UOKiK).
More information: https://uokik.gov.pl/konsumenci.php
7. RIGHT OF WITHDRAWAL
Consumers do not have the right to withdraw from a digital content contract if:
- the performance has begun with their express consent before the withdrawal period expires, and
- they have been informed of the loss of this right.
8. LICENSE TERMS
8.1. This section applies to products protected under copyright law owned by the Service Provider.
8.2. Upon payment, the Customer receives a non-exclusive, non-transferable, non-sublicensable license to use the product for personal, non-commercial purposes, within the following scope:
- download and store the product digitally,
- reproduce or display it for personal use.
8.3. The Customer declares that all content played using the software originates from legal sources.
The Service Provider only provides playback and additional features such as file conversion, Wi-Fi streaming, or AI text-to-speech narration.
8.4. AI Narrator Service – an online text-to-speech feature allowing text conversion into voice.
The user is solely responsible for any uploaded content and must ensure it does not infringe third-party rights.
Data processed during use is temporary and deleted after service completion.
Generated voices are for private, non-commercial use only.
9. BUSINESS CUSTOMERS
9.1. This section applies only to customers who are not consumers.
9.2. The Service Provider may withdraw from a contract with a business customer within 14 days of conclusion without stating a reason.
9.3. The Service Provider may require prepayment and limit available payment methods.
9.4. Liability of the Service Provider towards business customers is limited to the amount paid and excludes indirect or consequential damages.
9.5. Disputes with business customers shall be settled by the court competent for the Service Provider’s registered office.
10. FINAL PROVISIONS
10.1. Contracts concluded through the website are in Polish.
10.2. The Service Provider reserves the right to amend these Terms for important reasons (e.g., legal or technical changes).
Amendments apply to ongoing services after proper notice and failure to terminate within 14 days.
10.3. Any changes will not affect previously concluded contracts.
10.4. Polish law governs these Terms.
Disputes with consumers shall be settled by competent courts according to applicable civil procedure rules.
For business customers, disputes shall be settled by a court competent for the Service Provider’s registered office.